Convention Service Manager

Grand Hyatt Nashville

Job Type

Full-time

Nashville, TN • Sales

Description

Reports To: Director of Catering or Director of Sales

Job Purpose: This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

Job Responsibilities:

1. Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
2. Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
3. Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
4. Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
5. Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
6. Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
7. Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
8. Maintains positive guest and employee relations through prompt, precise, and courteous communication.
9. Other duties as assigned.

Job Skills:

1. Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
2. Exercise excellent communication, presentation, organization, time management and listening skills.
3. Use analytical skills for measuring business potential and value to the hotel.
4. Interact with all levels of customers and hotel management.

Requirements

Education 

• Bachelor’s degree in business administration or sales and marketing preferred

Experience 

• Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.