Staffing Services

We look forward to providing staffing or concierge assistance for your upcoming convention.

Staffing Services

We look forward to providing staffing or concierge assistance for your upcoming convention.

Schedule

A schedule of staffing or concierge needs should be emailed to the Nashville CVC Convention Services Department. The schedule must include contact person, job duties, dates and times needed, and specific reporting location in the hotel or convention center.

Concierge Service

To give your visitors the information they need to have an enjoyable visit in Music City, we can assist you in scheduling a Nashville concierge. The NCVC will provide complimentary custom maps, attraction brochures, and information materials to help with answering attendee questions, giving directions, and making restaurant suggestions.

Supervisor

The Nashville CVC requires one “non-positioned” supervisor per 10 staffing clerks (i.e. 10-19 clerks requires 1 supervisor, 20-29 clerks requires 2 supervisors, etc).

Fees

Group Booked with NCVC Sales Dept:
Staffing Clerk: $23.00/hr
Supervisor: $27.00/hr
Concierge: $25.00/hr

Group Booked outside the NCVC Sales Dept:
Staffing Clerk: $27.00/hr
Supervisor: $35.00/hr
Concierge: $30.00/hr

Orders placed within two weeks of the first day of the convention are subject to the following rate increase:
Group Booked with NCVC Sales Dept:
Staffing Clerk: $27.00/hr
Supervisor: $31.00/hr
Concierge: $29.00/hr

Group Booked outside the NCVC Sales Dept:
Staffing Clerk: $31.00/hr
Supervisor: $39.00/hr
Concierge: $34.00/hr
Rates subject to change.

Overtime Hours

Hours over 40 per calendar week (Sunday through Saturday) will be billed at time and a half.

Holiday Hours

Holiday hours will be billed at time and a half.

Minimum Hours

Minimum assistance is four hours per shift per day.

Parking

When incurred, parking charges will appear on your invoice.

Invoice

Invoices will reflect actual hours worked by registration personnel.

Breaks

Under Tennessee law, breaks must be 15 minutes, paid each half day with 30-minute paid lunch break (based on an eight-hour day).

Uniforms

Nashville CVC Registration Clerks will wear professional uniforms consisting of white collared shirt, black pants or skirt, black blazer, and a nametag.

Additional Personnel

If we are unable to fill all of the positions you request, we will be happy to recommend another temporary agency. Please note that temporary agencies may charge a different hourly rate.

Changes/Cancellation Policy

All changes must be submitted in writing 48 business hours in advance of earliest start time. Any time changes made within 24 hours or on the weekend may be made directly with the registration personnel, however the convention services coordinator must be notified of the change by voice mail.

If a cancellation (of the entire contract is made to an order originally placed outside of the 2-week period prior to the first day of the convention job, the deposit will be returned in full with no penalties as long as the cancellations occur prior to 48 hours from the start of the staffing. Any cancellations of orders within the 48-hour period will result in the loss of the full deposit. 

If a cancellation is made to an order (of the entire contract) placed within the 2 week period prior to the first day of the convention job, the cancellation will result in the loss of the full deposit amount. 

Any cancellation or shortening of a scheduled clerk shift occurring 24 hours or less prior to the scheduled shift start time will be subject to charges of the full scheduled shift per canceled clerk.

Deposit Policy

For all invoices totaling $2,000 or more, a deposit of 25% for the total estimated bill will be due 15 days prior to the first day of registration. The remainder of the amount owed will be due within 30 days of the final day of scheduled clerks.

Staffing Proposal
Request Staffing

Contact the NCVC Services Team or submit a staffing proposal through the form below. 

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About Your Needs

"We want to send a big THANK YOU to you and your team for a job well done. Every staff member was a joy to work with. Always smiling, saying “hello” not only to us every day but our attendees. Very helpful and a delight to work with. Having your team on site, makes our job easier."

Melissa Holland, Keystone Automotive Operations

"I wanted to let you know how pleased we were with your staffing service employees and the work that they did. Our meeting department staff said your employees were the best they had ever worked with. My personal experience with temporary staffing service employees is somewhat limited, but I can’t imagine working with a better group of people. They were very professional, friendly, courteous and hard working."

Peggy Azouqha, American Academy of Audiology