Hospitality Training

Platinum Ambassador
Music City Platinum Ambassador Logo

Make sure your staff is hitting the right notes in service and information. Host or attend the six sessions offered by the NCVC to learn more about Nashville's neighborhoods and delivering excellent customer service.

Platinum Ambassador trainings are now offered virtually! Contact Andrea Arnold to schedule your virtual training session today.

Nashville Neighborhoods

Raise the level of service by raising the level of knowledge.
Front-line customer service representatives in Music City hotels, restaurants, and attractions are often regarded by visitors as experts on Nashville. Our knowledgeable training staff will make sure your employees are well-informed about what the city has to offer visitors in regards to neighborhoods, attractions, events, tours, restaurants, and nightlife, so that they can provide your guests with the highest level of service. Attend all three in the series to see the full scope of all that Nashville has to offer!


(2 hours)
The hub of the entertainment that defines Music City, Downtown Nashville is alive with exciting live music, great food, and elegant hotels. Explore the honky-tonks and neon lights on Lower Broadway, the upscale restaurants and vibrant nightlife in SoBro and The Gulch, and the unique shops in Germantown. Take a virtual tour of the attractions that make this area a must-see, including the Country Music Hall of Fame and Museum, Frist Art Museum, and the Schermerhorn Symphony Center.


(2 hours)
Move west of downtown and discover several hip neighborhoods with endless opportunities to experience culture and fun in Music City. Delve into Nashville's musical heritage on Music Row, enjoy a unique shopping adventure in Hillsboro Village or join a late night dance party in Midtown. There's something for every kind of taste with offerings such as Historic RCA Studio B, Cheekwood, the Parthenon, and Arrington Vineyards.


(2 hours)
East of Downtown, Music City's neighborhoods are quirky, diverse, and evolving. Visitors of all ages and interests are falling in love with these neighborhoods due to amazing restaurants, indie rock scene, vintage and eclectic shopping, and the vibrant and artistic culture. There is a beautiful harmony between the classic country sounds heard from the Opry stage and the eclectic, ever-changing lineups at local clubs. Find out all there is to love in areas like East Nashville, Berry Hill, Wedgewood-Houston, Music Valley, and more!

Customer Service


(2 hours)
If you are interested in creating customer loyalty, securing repeat business and getting word-of-mouth referrals, this training is for you and your staff. Creating Applause seeks to help your employees create an authentic and memorable experience for guests by anticipating needs and exceeding expectations. The session will focus on attitude, product knowledge, listening skills, problem-solving, and more.


(2 hours)
This unique and award-winning session on disability sensitivity will ensure your business is welcoming to all guests. Participants will learn about disability etiquette, communication skills, and the customer service side of the Americans with Disabilities Act. This session features individuals with disabilities as they provide the tactical training elements and also share authentic, first-hand experience, enriching the knowledge of the participants.

NEW: Global Stage

(1.5 hours)
Set the stage for remarkable service for the international guest.
International travel is on the rise and presents the largest opportunity for visitor growth. To continue to be known as the friendliest destination, the NCVC is now offering a training session based on customer service for the global guest. Join us as we discuss solutions to common challenges as we strive to make their stay easy and enjoyable.

Platinum Ambassador

Become a Music City Platinum Ambassador! Attend all six sessions (Nashville Backstage: Downtown, West, East; Creating Applause; All Access; and Global Stage) to earn the title of Platinum Ambassador. Participants will receive accolades from the Mayor and recognition for their achievement.