You don't have to be a star to receive star treatment in Nashville. If someone put you center stage during your visit, please nominate* them for a Music City Hitmaker award.
Maybe a server or taxi driver went above and beyond. Perhaps someone at the hotel gave you a hot tip on a cool thing to do. Or someone helped you find that perfect gift for your loved one back home. Bank tellers, hotel workers, servers, police officers, bartenders and valets all work hard to make sure your visit tops the charts. This is your chance to say "Thank You."
One Music City Hitmaker will be awarded each month. And you can win, too! Just by nominating, you're entered into a drawing to win a return trip to Nashville - to experience our Southern hospitality all over again!
We want to recognize those special people that made your trip truly unforgettable.
*The nomination information you submit along with your first name only and city may be used in promotional pieces in recognition of our Music City Hitmakers. Your personal information such as address, phone and email are only used to contact you in the event you win a return trip to Nashville. Your personal information will not be shared.
“Southern hospitality at its finest.”
April 2019 Hitmaker
Meagan offered encouragement and assistance to a Chattanooga visitor staying at the hotel for a month while here son was on life support at Vanderbilt Medical Center. She always had a kind word and ran errands for the family, like buying a charging cord for their computer or taking them shopping for clothes – on her own time and not accepting any reimbursement for gas. The guest said, “She gave more than service. She gave of herself with love and kindness. She will remain in my heart forever.”
March 2019 Hitmaker
Nolan is what we call a repeat offender. He receives several nominations each year and last year was named the Hitmaker of the Year. Nolan’s most recent nominations praised him for great service and going the extra step to help visitors make their trips even more memorable. He’s often the reason why some visitors say they plan to come back to Nashville for future visits. And we couldn’t help noticing that every time Nolan gets a nomination, visitors say they have a new friend in him.
February 2019 Hitmaker
Robert helped turn a bad first impression to a good one for visitors from the United Kingdom. The elderly guests arrived for a 10-day trip in Nashville and arranged for a taxi to pick them up at the airport. When they couldn’t find the cab, they asked for help at the information desk, where Robert called the taxi company. He was able to help them lodge a complaint with the taxi service, get them another cab and calm their frayed nerves.
January 2019 Hitmaker
Officer Valdez came to the rescue of a taxi driver on a cold, rainy night who had a flat tire after hitting what he called “the mother of all potholes.” The officer showed up on the scene after Steve called Metro Police to ask about damage claims and was told to file a police report. When the officer noticed Steve was walking with a cane, he insisted on changing the car tire in the mud and rain for him.
December 2018 Hitmaker
An Old Hickory woman praised Guy for not only going the extra mile to get her home after a Christmas party but returning her cell phone when she accidentally left it in the vehicle. Because of a GPS mix-up, Guy thought his last call for the night would be a short trip from the pickup location on Lower Broadway. But he was happy to take this customer more than 25 miles away to her home in Old Hickory. And for his second good deed, he drove out of his way the next day to return the phone she left behind.
Read more about Guy from News Channel 5.
November 2018 Hitmakers
This crew from the sightseeing, sing-a-long tour bus company helped make a marriage proposal memorable for a couple from Missouri. The guest said her fiancé shared his proposal idea with Jenny, Devon, and Jessie, who were their bus hosts during a Nashville tour with family and friends. They worked the proposal into their songs and comedic routine, striking the perfect balance to make it both funny and special.
October 2018 Hitmaker
Herman came to the rescue of a California visitor who left behind a backpack filled with his computer and other valuables after loading all his luggage into one rental car but then deciding to switch to another vehicle. He didn’t realize his mistake until he was several hours away from Nashville. He called Alamo multiple times with no luck. After returning to BNA five days later, he was overjoyed when he found out Herman had kept the backpack in safekeeping for him. The visitor gave Herman a hug, and Herman exclaimed, “God is good!”
Read more about Herman from News Channel 5.
September 2018 Hitmaker
Matthew was working the late shift when he came to the rescue of exhausted visitors from Baton Rouge. They said they got to the hotel after midnight and after going to their room called Matthew for ideas on late-night food and dining. The hungry visitors didn’t want to wait for a restaurant delivery, so Matthew told them all the food available in the hotel shop and went the extra mile by delivering what they wanted to their room.
August 2018 Hitmaker
Dawn has been nominated multiple times by visitors who said the concierge did a great job recommending places to go and things to say. One said she had the patience of a saint as they peppered her with dozens of questions. Another guest said Dawn surprised her with champagne and wine for her birthday celebration.
Read more about Dawn from News Channel 5.
July 2018 Hitmaker
This concierge impressed a couple from Austin, Texas in town to celebrate a birthday. When their room wasn’t ready, she gave them the perfect dining suggestion and surprised them with a complimentary birthday dessert. “That was just the beginning of several thoughtful and helpful gestures on Flo’s part,” they said. Flo continued to offer them great recommendations of things to do throughout their trip.
June 2018 Hitmaker
Kevin impressed CMA Fest visitors from Rochester, N.Y. for going above and beyond in assisting one of their group members in a wheelchair. He helped call an Uber for them, and when the driver parked too far for their friend in a wheelchair, he directed the driver through heavy CMA-related street traffic to park closer. They called it “Southern hospitality at its finest.”
May 2018 Hitmaker
Antwain was recognized by a Wisconsin couple for his “upbeat attitude and friendly smile.” The visitors were expecting a medical package delivery the entire week they were in Nashville, and Antwain was always there to check on it for them. When it finally arrived three days late, he personally delivered it to their room. They called him “genuinely awesome.”
Read NewsChannel 5's story about Antwain.
April 2018 Hitmaker
Helen may not be in the hospitality industry, but we’d sure love to have her. A Texas visitor went to CarMax for a car repair and to pick up a rental, and Helen went above and beyond. Helen’s sense of humor helped put the stressed-out visitor at ease, and the visitor said Helen gave her amazing restaurant and hotel suggestions. “You don’t get customer service like that in Texas … you just don’t!” said the visitor from the Lone Star State.
Think members of your staff deserve recognition? Make sure you have Music City Hitmakers materials so they can be nominated.