COVID-19 Information

The Nashville Convention & Visitors Corp is working closely with state and local officials, public health officials, and partners in the hospitality industry to keep the city and its residents safe and healthy. We are heavily involved with the COVID-19 Response Fund as we know that many of those most significantly impacted include hospitality workers and businesses. While we work every day on the city’s response to the virus, we are also preparing our industry for recovery. We will continue to monitor developments and keep you updated. Together, we can flatten the curve and return more quickly to normal.

To the Nashville Hospitality Community
From Butch Spyridon, President & CEO, Nashville Convention & Visitors Corp

Updated August 3, 2020

Dear Hospitality Community:

Nashville continues to see a downward trend in some metrics, including active case count. We believe this is largely due to high mask compliance from businesses and residents throughout the city.


Thank you to our members who continue to enforce this mandate and adhere to all other Metro Public Health orders. As a reminder, the city is operating in modified Phase 2 of reopening. If you learn of a business that is not adhering to the orders, please bring it to the attention of Metro Public Health by calling 3-1-1. Compliance with these orders and keeping case counts low is the only path to allowing our businesses to reopen.

In addition, visitors are being asked to comply with all city guidelines, including mask-wearing and social distancing. If guests are unable or unwilling to comply, we are kindly asking them to postpone their trip to Music City. As a reminder to those serving our guests, the Nashville Visitor Center at Bridgestone Arena has free disposable masks and cloth masks available for purchase.

The Nashville Convention & Visitors Corp is hosting a virtual Member Update and Open Forum this Thursday, August 6 at 10 a.m. Butch Spyridon, President/CEO of the NCVC, will lead a discussion on how the hospitality industry can work together towards recovery. Registration is required, space is limited, and questions are requested in advance. Please go to to register.

Thank you and look forward to engaging with you this Thursday.

Butch Spyridon
President and CEO
Nashville Convention & Visitors Corp

Key Information
Good to Go Safety Program

Good to Go is a hospitality safety program created by The Nashville Convention & Visitors Corp, in cooperation with Vanderbilt Health and Ryman Hospitality Properties, to help businesses confidently welcome visitors and residents as the city reopens. See for details.

Required Face Coverings

Effective June 29, 2020, masks/face coverings are required when in indoor and outdoor public spaces in Nashville and Davidson County. Visit for details and exceptions.

The Facts
  • COVID-19 was first identified in Wuhan, Hubei Province, China in early December 2019.
  • The best way to prevent illness is to avoid being exposed to this virus. (CDC)
  • Basic protective measures include (WHO):
    • wash hands properly and frequently
    • maintain social distancing
    • avoid touching your face
    • cover your mouth and nose when coughing or sneezing
    • call ahead to your healthcare provider if you feel sick
    • stay informed
  • Older adults and people who have severe underlying chronic medical conditions seem to be at higher risk for developing more serious complications from COVID-19 illness. (CDC)
  • It is highly contagious and spread is possible before people even show any symptoms. (CDC)
  • It is important that we all know the facts to avoid misinformation and unnecessary panic.

COVID-19 Assessments

For Tennesseans who have questions about COVID-19:
The Tennessee Department of Health has launched a Coronavirus Public Information Line: (877) 857-2945. This line is available daily 10am-10pm (Central Time Zone). Call volume may be high, so callers are urged to call again if getting a busy signal.

Vanderbilt University Medical Center:
Vanderbilt University Medical Center has established a telephone hotline for its patients and employees who are concerned they could be ill with COVID-19: (888) 312-0847. This line is available daily, 8am-5pm (Central Time Zone).

Community Assessment System
We worked closely with city and public health officials to open a Community Assessment System that includes a hotline and assessment centers to expand health services for Nashvillians.

The Community Assessment System Hotline is 615-862-7777 for Nashville residents who have questions about COVID-19 or believe they need to be assessed and referred to a Community Assessment Center. It is staffed by healthcare professionals. It is open from 7am to 7pm seven days a week.

Three Community Assessment Centers are open 9am to 3pm. They are located in tents at Nissan Stadium's Lot N, the former K-Mart at 2491 Murfreesboro Pike, and at Meharry Medical at Albion and 21st Avenue North.

Tennessee Assessment Sites:
Visit for site details. Tennesseans should first call their usual source of care. If an assessment cannot be done in that location, individuals should call the assessment sites prior to going onsite. Most locations do a phone assessment to determine if an in-person assessment or test is needed. Most individuals, particularly those with mild or no symptoms do NOT need a test.

Additionally, anyone with suspicious symptoms and concerns about their health should contact their health care provider. If you have symptoms and plan to visit a medical facility, it is recommended that you call the facility in advance so they can best prepare to treat you.

Ongoing Communication

We remain in regular communication with our public health partners and national hospitality industry advocates regarding the latest updates and appropriate preparations. Nashville has faced other critical situations that have impacted our industry in the past, and we have always taken them seriously and managed them well, such as 9/11 and the 2010 flood. We will continue to be vigilant and communicative with our national and local partners, our clients and public health experts.

Helpful Links
Resources for Nashvillians

Get residential information related to COVID recovery regarding utilities and financial support. Learn more about Small Business support, unemployment benefits, and jobs listings.


As we move through the phases of the Roadmap for Reopening, Nashville businesses and events are adjusting daily operations to safely serve the public. 


Special rates are offered for area accommodations to displaced residents as well as healthcare workers and others whose housing is impacted by COVID-19.

Ways to Support the Hospitality Industry

The hospitality industry - hotels, restaurants, attractions, tours, and shops - have taken a hit in the interest of public health and safety. But you can still support the people and places that extend Nashville's well-known Southern hospitality to the world.

Virtual Experiences

From livestreamed home concerts and virtual attractions to Music City documentaries and a virtual trip idea, we're bringing Nashville to you. Browse ideas on how to connect with Music City while we're apart.