COVID-19 Information

The Nashville Convention & Visitors Corp is working closely with state and local officials, public health officials, and partners in the hospitality industry to keep the city and its residents safe and healthy. We are heavily involved with the COVID-19 Response Fund as we know that many of those most significantly impacted include hospitality workers and businesses. While we work every day on the city’s response to the virus, we are also preparing our industry for recovery. We will continue to monitor developments and keep you updated. Together, we can flatten the curve and return more quickly to normal.

To the Nashville Hospitality Community
From Butch Spyridon, President & CEO, Nashville Convention & Visitors Corp

Updated March 27, 2020
"As we wrap up the second full week (seems longer, I know) of business closings and staying home, we wanted to end the week with a few stories of goodwill, caring and generosity."

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The cooperation, collaboration, and kindness has been amazing and is what will get us through this. Today, Mayor John Cooper announced the #NashvilleStrongStory campaign to highlight and promote the positive response of Nashville’s residents following the March 3rd tornado and Metro’s citywide coronavirus challenges. We hope you will share those on social media. Our thanks to everyone who has done their part – we know the examples below are just the tip of the iceberg. We are fortunate to live and work in such a generous community!

  • Batch Nashville is sending gift packages to groups and conventions that have cancelled their meetings over the next few months to make sure they still feel the love from Music City.
  • Ferguson Bath, Kitchen & Lighting Gallery has donated 12 refrigerator units to the city’s Community Assessment Centers.
  • Nashville restaurants and hotels have collected and donated nearly 50,000 pairs of gloves and thousands of masks to the city’s response.
  • Many of our restaurants have offered free meals or pantry staples to hospitality workers who have lost their jobs.
  • Holiday Inn Vanderbilt, Kimpton Aertson Hotel, Home2 Suites Nashville, and Hilton Garden Inn Nashville Vanderbilt are providing deeply discounted rooms ($25/night) for Vanderbilt University Medical Center healthcare professionals and other first responders.
  • We are grateful to the Music City Center for a $500,000 donation from private funds to Mayor John Cooper’s COVID-19 Response Fund. The NCVC also contributed $500,000 from private foundation funds to the effort. Individuals can receive help with mortgage payments, food, household items, utility payments, and direct financial assistance. We are working to make sure hospitality workers impacted by closures get relief through this fund.
  • Music City Inc. has collected more than $835,000 for the city’s tornado relief efforts. With those funds, more than 850 hospitality workers who lost their jobs and those whose homes were destroyed or damaged are being assisted immediately through $500 gift cards. Thanks to the generosity of some of our donors we are now shifting some of our remaining funds to virus relief. Music City Inc. is the charitable foundation of the NCVC.

I was recently interviewed by The Ledger and want to share the article with you in hopes that it may help answer some of your questions about the work of the CVC and the industry as a whole: https://www.tnledger.com/editorial/Article.aspx?id=127518

Please know that during this very difficult and unprecedented time we will not cancel any members for lack of payment. We are all in this together!

More details about Safer at Home can be found at covid19.nashville.gov.

Check for updates on our website: visitmusiccity.com/covid-19-information. We have important details on the city’s relief fund, assessment centers, restaurants offering carryout, and resources for impacted businesses and employees. We have just added helpful information from Rep. Jim Cooper on the Small Business Owner’s Guide to the CARES Act just passed by Congress.

As we head into the weekend, remember to stay safe, wash your hands, get outside, and be kind and positive. Figure out ways you can do your part. It seems appropriate in Nashville to quote a line from Remember the Titans: “Attitude reflects leadership.” Reflect yours, please.

Sincerely,
Butch Spyridon
President and CEO
Nashville Convention & Visitors Corp

The Facts
  • COVID-19 was first identified in Wuhan, Hubei Province, China in early December 2019.
  • The best way to prevent illness is to avoid being exposed to this virus. (CDC)
  • Basic protective measures include (WHO):
    • wash hands properly and frequently
    • maintain social distancing
    • avoid touching your face
    • cover your mouth and nose when coughing or sneezing
    • call ahead to your healthcare provider if you feel sick
    • stay informed
  • Older adults and people who have severe underlying chronic medical conditions seem to be at higher risk for developing more serious complications from COVID-19 illness. (CDC)
  • It is highly contagious and spread is possible before people even show any symptoms. (CDC)
  • It is important that we all know the facts to avoid misinformation and unnecessary panic.

COVID-19 Assessments

For Tennesseans who have questions about COVID-19:
The Tennessee Department of Health has launched a Coronavirus Public Information Line: (877) 857-2945. This line is available daily 10am-10pm (Central Time Zone). Call volume may be high, so callers are urged to call again if getting a busy signal.

Vanderbilt University Medical Center:
Vanderbilt University Medical Center has established a telephone hotline for its patients and employees who are concerned they could be ill with COVID-19: (888) 312-0847. This line is available daily, 7am-7pm (Central Time Zone).

Community Assessment System
We worked closely with city and public health officials to open a Community Assessment System that includes a hotline and assessment centers to expand health services for Nashvillians.

The Community Assessment System Hotline is 615-862-7777 for Nashville residents who have questions about COVID-19 or believe they need to be assessed and referred to a Community Assessment Center. It is staffed by healthcare professionals. It is open from 7am to 7pm seven days a week.

Three Community Assessment Centers are open 10am to 4pm (starting Monday, March 30). They are located in tents at Nissan Stadium, the former K-Mart at 2491 Murfreesboro Pike, and at Meharry Medical at Albion and 21st Avenue North.

Please help: If you are a restaurant, hotel, nail salon, spa, etc., please donate any supply of disposable exam gloves and masks to help with the city’s response. Other needs include PPE (Personal Protective Equipment): surgical face masks & N-95 masks; isolation gowns; disposable exam gloves; sani-cloth wipes; face shields; hand sanitizer; specimen bags; red top viral tubes (lab supply); nasal swabs (lab supply); and large trash cans. Take supplies to the Community Resource Center, 218 Omohundro Place, Monday to Saturday, 10am to 4pm. Large donors should fill out a form at covid19.nashville.gov.

Tennessee Assessment Sites:
Visit tn.gov/health/cedep/ncov/remote-assessment-sites.html for site details. Locations are added daily. Tennesseans should first call their usual source of care. If an assessment cannot be done in that location, individuals should call the assessment sites prior to going onsite. Most locations do a phone assessment to determine if an in-person assessment or test is needed. Most individuals, particularly those with mild or no symptoms do NOT need a test.

Additionally, anyone with suspicious symptoms and concerns about their health should contact their health care provider. If you have symptoms and plan to visit a medical facility, it is recommended that you call the facility in advance so they can best prepare to treat you.

Ongoing Communications

We remain in regular communication with our public health partners and national hospitality industry advocates regarding the latest updates and appropriate preparations. Nashville has faced other critical situations that have impacted our industry in the past, and we have always taken them seriously and managed them well, such as 9/11 and the 2010 flood. We will continue to be vigilant and communicative with our national and local partners, our clients and public health experts.