Customer Service Representative

True
Applications Accepted
-
Job Category
Entry Level
Years of Experience
0-5
Employment Type
Permanent
Full Time / Part Time
Full Time
Job Shift
2nd

POSITION SUMMARY:

The Customer Service Representative is responsible for managing incoming reservations from customers and overseeing the reservation from beginning to end to ensure the customer’s service is scheduled and accurate.

 

RESPONSIBILITIES:

  • Schedule travel and arranging for ground transportation, including arranging for wheelchair access or other special accommodations for disabled passengers
  • Receive reservations over the phone or online, making notes on each transaction, checking each one for accuracy and entering the information into a computer system
  • Advise and assist customers with selecting services to meet their needs
  • Review itineraries to ensure that all details are correct, such as dates, times, locations, and contact information
  • Provide information about services, schedules, fares, and other travel details to customers over the phone or online
  • Up-sell, when appropriate, by telling customers of special packages, offers or promotions and offering additional services
  • Process payments, refunds, and service changes using an automated system
  • Communicate with other departments as needed to process reservations

·        Maintain frequent communication with all team members

  • Other duties as assigned

 

JOB REQUIREMENTS AND QUALIFICATIONS

·        3-5 years of experience in the Transportation Industry

·        Excellent interpersonal and customer service skills

·        Ability to multi-task in a fast-paced environment

·        Detail oriented with excellent follow through

·        Must be able to work various shifts and weekends

·        Proficient with Microsoft Office and routing or dispatching systems

 

PHYSICAL DEMANDS / WORK ENVIRONMENT:

·        Must be able to sit/stand for 8 hours

·        Walking, bending, light lifting up to 25 lbs.

·        Work in an office environment