POSITION SUMMARY: The Account Manager / Weddings, is responsible for managing existing client accounts, maintaining client relationships, overseeing the sales process for new related business, and acting as a point of contact for all related account matters.
RESPONSIBILITIES:
- Manage existing book of high-touch wedding venue business for long-term success.
- Work closely with event planners to effectively manage all transportation aspects of the wedding event.
· Prepare and present quotes/proposals to prospective customers to include preparation of estimates as related to the proposal process.
· Organize and manage all event details with appropriate team members.
· Grow existing relationships with current partners and develop new partnerships.
· Attend meetings or networking functions that will increase visibility and build partnerships.
· Proactively handle any arising issues and troubleshoot problems that may arise on event day.
· Provide clients with an exceptional experience through every interaction.
· On site visits to wedding venues to ensure appropriate transportation services are offered and provided.
· Communicate in a clear, concise, respectful manner and ensure positive communications (verbal and written) with all internal and external customer interactions.
· Enter all client information into our current CRM to track customers, prospects and projects.
· Other duties as assigned.
MINIMUM REQUIREMENTS:
- Minimum 2 years of experience managing transportation needs specific to wedding venues, events in hospitality or related experience.
- Proven project managements skills with close attention to detail.
- Thrive in a fast-paced environment and ability to multi-task and manage multiple events simultaneously.
- Has an " extra mile " attitude and provides courteous, friendly service to our customers.
- Ability to utilize technology including MS Office and CRM database and quickly adapt to multiple platforms.