BRADSHER, STEVENSON AND ROONEY RECOGNIZED AS MUSIC CITY HITMAKERS
Industry program recognizes employees who provide extraordinary customer service
hospitality industry has named Alison Bradsher of Fiddle &
Steel Guitar Bar, James Stevenson of Nashville Airport Marriott and
Shannon Rooney of Loews Vanderbilt Hotel as Music City Hitmakers for the
months of April, May and June for their excellent customer service to
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“The true southern hospitality we’ve seen from our front-line industry employees is the reason 11 million visitors come to Music City each year,” said Pam Wright, chair of Music City Hitmakers and president of Wright Travel. “Nashville is known as one of the friendliest cities in the world and it is because our dedicated hospitality professionals such as Alison, James and Shannon continue to go the extra mile to put our visitors first in every situation. It is imperative we recognize and support their excellent customer service.”
As the owner and operator of Fiddle & Steel Guitar Bar, Alison Bradsher was nominated by a woman whose daughter moved from Canada to complete a practicum at a nearby hospital. Not knowing anyone, the daughter remembered visiting Fiddle & Steel in an earlier trip to Nashville and had a great time, so she decided to visit the bar to meet new people. Bradsher quickly befriended the daughter and helped to introduce her to other patrons, making Fiddle & Steel a home away from home for the new Nashvillian. Bradsher told the daughter to let her family know that she would look out for her and be available if she ever needed anything. The nominator writes that she now makes Nashville her #1 destination of travel because of the atmosphere Bradsher has created at Fiddle & Steel.
Bradsher, Stevenson and Rooney Named Hitmakers
James Stevenson at the Nashville Airport Marriott was nominated for going out of his way to help a tired and hungry visitor feel welcome and rested. After a full day of travelling, the Washington-native arrived in Nashville tired, cranky and starving. He proceeded to call room service, but was informed by Stevenson that room service was already closed for the night. Stevenson explained, however, that a connected restaurant was still open and offered to pick up the food and take it to his room. Stevenson delivered the food with a smile, showing that he genuinely cared about the guest’s visit. The visitor writes that he was here on business, but if the service displayed by Stevenson is a reflection of Nashville’s hospitality, he would definitely be back for pleasure.
The nomination for Shannon Rooney came as a result of his extraordinary efforts to help an Australian couple travelling home following their vacation in Nashville. After arriving in Memphis, the couple – who was scheduled to fly back to Australia the next morning – realized they left their passports and currency valued at more than $1000 in the safe at their Lowes Vanderbilt hotel room back in Nashville. Rooney received their call and was able to recover the items from the room, but took his efforts a step further and drove 180 miles to Memphis to return the lost property to the couple. The visitors were amazed at Rooney’s unbelievable efficiency and effort and expressed their gratitude to Rooney for resolving their circumstance.
As Music City Hitmakers, Bradsher, Stevenson and Rooney will each receive a lapel pin distinguishing him or her as Hitmaker, a $100 restaurant gift card, admission for two to area attractions and a certificate of recognition. Additionally, the three winners will be eligible for the Hitmaker annual award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank, the Nashville Business Journal and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Bureau
The mission of the Nashville Convention & Visitors Bureau is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVB’s website at www.visitmusiccity.com.