Harman, Hicks and Johnson Recognized as Music City Hitmakers
Industry program recognizes employees who provide extraordinary customer service
NASHVILLE, Tenn. – The hospitality industry has named Ron Harman of Country Music Hall of Fame, Regina Hicks of Loews Vanderbilt Hotel and Pamela Johnson of Hotel Indigo as Music City Hitmakers for the months of July, August and September for their excellent customer service to Nashville visitors.
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“The true southern hospitality exhibited by Ron, Regina, Pamela and other front-line industry employees is the reason 11 million visitors come to Music City each year,” said Wright. “The industry would not be the same without these dedicated professionals, so it is with pleasure we recognize and honor their excellent customer service.”
As a tour guide for Country Music Hall of Fame & Museum’s Studio B Tour, Ron Harman has been nominated for Music City Hitmaker several times since the program began. Several of the nominations cite that his wealth of knowledge and passion for Studio B create an unforgettable tour full of interesting facts and personal stories. A visitor from Pennsylvania wrote “I went on the tour and found him truly incredible. Studio B is an inspirational place on its own, but Ron’s true passion for the place made in unforgettable!” Harman’s most recent nomination came from a visitor from Los Angeles, who wrote about the once-in-a-lifetime experience she had when Harman asked her to play “Amazing Grace” on the studio’s piano; the same piano played by notable artists such as Elvis Presley and Floyd Cramer.
Loews Vanderbilt Hotel’s Regina Hicks was nominated for her efforts to make a visitor feel welcome – before the visitor had even arrived to Nashville. The Hawaiian-native sent a message prior to her trip asking the hotel for more information about the city. Hicks’ response was informative and upbeat, which caused the visitor to be very excited about her upcoming trip. In addition, after learning the visitor liked to sew, Hicks researched sewing and quilting shops in the area and secured tickets to a quilting exhibit at The Frist Center for the Visual Arts. The visitor writes “Every day she greeted me with a big smile. She treated me with respect and kindness and I saw her treat others that way too.”
Pamela Johnson received multiple nominations for her outstanding customer service at the front desk of Hotel Indigo. The nominations described her as having a beautiful personality and as being superior, cordial and helpful to the hotel guests. A visitor from Trenton, Tenn., wrote about his experience in trying to find a hotel room. He waited until the last minute to book the room and nothing was available. Johnson promised that if anything opened up she would contact him. She was true to her word and the visitor was able to book a room. The visitor described his appreciation for her honesty and accommodating attitude. Another visitor from Washington, DC, wrote that Johnson’s superior customer service will keep him coming back as long as she is employed.
As Music City Hitmakers, the monthly winners will each receive a lapel pin distinguishing him or her as Hitmaker, a $100 restaurant gift card, admission for two to area attractions and a certificate of recognition. Additionally, the three winners will be eligible for the Hitmaker annual award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank, the Nashville Business Journal and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Bureau
The mission of the Nashville Convention & Visitors Bureau is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVB’s website at www.visitmusiccity.com.