Hospitality Industry Honors Mayor Karl Dean with Inaugural E.W. “Bud” Wendell Award
Shawn Harris of Broadway Brewhouse and Patrick Raines of The Hermitage Hotel Named Annual Music City Hitmakers
NASHVILLE – Nashville’s hospitality industry named Mayor Karl Dean the first recipient of the E.W. “Bud” Wendell Award on Wednesday at the third annual National Travel & Tourism Week Hospitality Industry Luncheon. The newly-established award, named after the former president and CEO of Gaylord Entertainment, recognizes an individual not directly affiliated with the hospitality industry who has contributed above and beyond to the overall success of tourism and convention business in Nashville.
“Nashville’s hospitality industry has been fortunate to have support from leaders in all types of business over the years, but never at the level and across all areas like we’ve experienced from Mayor Dean,” said Ed Hardy, chair of the NCVC board of directors. “He has been a constant ambassador for all that we do, recognizing the enormous impact and working with us to grow our city into the premier travel destination it is today.”
During the presentation, Mayor Dean was credited for spending a tremendous amount of time supporting the industry and saving business after the flood; for being the ultimate salesman for Nashville by participating in more than 100 site visits with potential clients; for creating the most solid link that has existed between the city, hospitality industry and music industry; for adding two additional offerings to visitors with a new ballpark and amphitheater downtown; and for spearheading the approval of the Music City Center.
In addition, the industry presented the Annual Hitmaker Award to Shawn Harris of Broadway Brewhouse and Patrick Raines of The Hermitage Hotel. The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“The Hitmaker program honors stellar, over-the-top service that is a big part of the reason why so many have fallen in love with Nashville,” said Pam Wright, chair of Music City Hitmakers and president of Wright Travel. “More than 12 million visitors come here from all over the world, and we have one chance to provide an unforgettable experience that keeps them coming back again and again. Congratulations to Shawn and Patrick on this well-deserved honor and thanks to all of the monthly Hitmakers for their commitment to customer service. Keep up the good work.”
December Hitmaker Shawn Harris of Broadway Brewhouse Downtown was selected for helping a visitor who left behind his wallet. Like many who travel to Music City, this visitor saved for a long time to come and fulfill a dream of recording in Nashville. His first night here, he left his wallet at Broadway Brewhouse. The $500 – raised by his friends and family – was to pay for the musicians who were to play on his album. The next day, the visitor received a voicemail from Shawn, letting him know his wallet had been found. Expecting the wallet to be empty, the visitor was pleasantly surprised to find everything in place, even the $500. The guest wrote in his nomination letter that Shawn made his trip better than expected. He also wrote that he will return to Nashville and will always remember it as a great city with great people.
February Hitmaker Patrick Raines of The Hermitage Hotel was selected for assisting a visitor with lost baggage. After a terrible day of traveling, a guest from San Francisco arrived at The Hermitage Hotel around 2 a.m. His luggage had been lost and he was due in court later that morning. Patrick learned of the situation and knows there is no place where the visitor can get court-appropriate clothing before 9 a.m. He arranged for the visitor to borrow a suit, shoes and belt from the hotel employee closet and opened the gift shop so he could purchase a tie. The visitor wrote that he travels over 100 days a year and had never encountered service like Patrick’s. He will remain a loyal customer of the Hermitage Hotel and will recommend Nashville to anyone he knows travelling.
2013-14 Monthly Winners include:
April 2013 – Abdulkadir Jama, Nashville Cab
May 2013 – Jeffrey Lloyd, Fontanel Masion
June 2013 – Brian Hatchett, TownePlace Suites
July 2013 – Ashley Schultz, Renaissance Nashville Hotel
August 2013 – Steven Whitson, Fontanel Mansion
September 2013 – Melvin Singleton, Sheraton Nashville Downtown
October 2013 – Calvin Palm, David Weinstock, Justin Dearman and Katie Histed, Renaissance Nashville Hotel
December 2013 – Shawn Harris, Broadway Brewhouse
January 2014 – Korrie Payne and Eric Flakes, DoubleTree Nashville Hotel
February 2014 – Patrick Raines, The Hermitage Hotel
March 2014 – Joe Mack Treas, Hilton Hotel
The Music City Hitmakers program is supported by Wright Travel, Regions Bank and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Corp
The mission of the Nashville Convention & Visitors Corp is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVC’s website at www.visitmusiccity.com.