Hospitality Industry Recognizes Four as Music City Hitmakers
Program honors employees who provide extraordinary customer service
NASHVILLE, Tenn. – The hospitality industry has named Shawn Harris of Broadway Brewhouse Downtown, Eric Flakes and Korrie Payne of DoubleTree by Hilton Nashville Downtown, and Patrick Raines of The Hermitage Hotel as Music City Hitmakers for the months of December, January and February for their excellent customer service to Nashville visitors.
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“I am thrilled to have so many outstanding front-line employees in Nashville,” said Pam Wright, chair of Music City Hitmakers and president and CEO of Wright Travel. “We couldn’t attract half of the guest we do without this kind of superior service, they really make a difference. Thanks to Shawn, Korrie, Eric and Patrick. Keep up the good work.”
December Hitmaker Shawn Harris of Broadway Brewhouse Downtown was nominated for helping a visitor who left behind his wallet. While in town to record music, the guest left his wallet in the bar which contained a $500 payment for the musicians hired to play on his album. The visitor’s family and friends had raised the money for him to record in Nashville, which made it all the more stressful to lose. Fortunately, the visitor received a call from Shawn, letting him know that he had his wallet. Expecting the wallet to be empty, the visitor was pleasantly surprised to find everything in place, even the $500. The guest wrote in his nomination letter that Shawn made his trip better than expected. He also wrote that he will return to Nashville and will always remember it as a great city with great people.
January Hitmakers, Korrie Payne and Eric Flakes, were nominated by guests of the DoubleTree by Hilton Nashville Downtown for their willingness to assist a couple traveling to Chicago. They wanted to spend a few nights in Nashville and after unsuccessfully trying to use their rewards points to book a room on the Hilton mobile app, the visitors decided to stop in and see if the staff at the DoubleTree could help. Korrie tried but ultimately was unable to redeem their points, so they decided to continue on to Chicago. They received a call from Korrie once they were on the road, letting them know they had dropped a debit card by the front desk. After turning around they decided to try one more time to stay in Nashville. Korrie called in manager Eric Flakes to see if he could help. Eric was able to redeem their points and they stayed in Nashville for a couple of nights. They mentioned how nice everyone was in their nomination letter and that they travel frequently from Georgia to Chicago. They wrote, “We will be sure to visit Nashville again and stay at the DoubleTree.”
Patrick Raines of The Hermitage Hotel was chosen as the February Hitmaker. After a terrible day of traveling, a guest from San Francisco arrived at The Hermitage Hotel around 2 a.m. His luggage had been lost and he was due in court later that morning. He needed a suit, shirt, belt, shoes and tie. Patrick took him to the employee closet and let him pick out clothing that fit. He also opened the gift shop so he could purchase a tie. He arranged for him to wear the clothes until he could retrieve his bag from the airport. The guest wrote, “The entire time Patrick was thoughtful, proactive, creative and attentive. My court appearance went off without a hitch.” The visitor wrote that he travels more than 100 days a year and had never encountered service like Patrick’s. “I will always stay at the Hermitage from now on whenever I am in Nashville, even if somewhere else is more convenient. Employees like Patrick matter to guests like me.”
As Music City Hitmakers, the monthly winners will each receive a lapel pin distinguishing him or her as Hitmaker, a $100 restaurant gift card, and a certificate of recognition. Additionally, the winners will be eligible for the annual Hitmaker award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Corp
The mission of the Nashville Convention & Visitors Corp is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVC’s website at www.visitmusiccity.com.