Hospitality Industry Recognizes Five as Music City Hitmakers for October and November
Program recognizes employees who provide extraordinary customer service
NASHVILLE, Tenn. – The hospitality industry has named Justin Dearman, Calvin Palm, Katie Histed, and David Weinstock of the Renaissance Nashville Hotel and Michelle Prather of the TownePlace Suites Nashville Airport as Music City Hitmakers for the months of October and November for their excellent customer service to Nashville visitors.
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“As we begin a new year, we must remember to keep the momentum going in Nashville’s hospitality industry,” said Pam Wright, chair of Music City Hitmakers and Wright Travel “Fortunately, we have help from outstanding people like Michelle and the team from the Renaissance. They truly understand what it means to deliver top-notch service to our guests and how much of an impact it can have on their stay and their decision to return to Nashville. We thank them for their service and dedication to the industry.”
October Hitmakers Justin Dearman, Katie Histed, Calvin Palm and David Weinstock of the Renaissance Nashville Hotel were nominated for their excellent customer service and professionalism during an emergency situation. When a guest had a heart attack in the middle of the night, the team of four immediately called an ambulance and reported to the room for assistance. They directed the other guests in the group out the back of the hotel and drove them to the hospital. The crew sent a cab back to the hospital later and picked up the entire fare. Throughout the visit, the four inquired after the friend and offered assistance to the other guests, even providing hot tea and lemon to one who hadn’t slept and wasn’t feeling well after the ordeal. One of the guests wrote in the nomination letter that the crew maintained professionalism throughout the entire visit and never seemed uncomfortable or incompetent. In addition, she wrote the hotel’s customer service is to be envied by other hotels and promises to return to Nashville in the future.
November Hitmaker Michelle Prather, a guest service representative for TownePlace Suites, was nominated for her efforts to assist a visitor who left behind personal items. The visitor had rushed to the airport to make a departing flight and realized she left behind a garment in the hotel closet. She immediately called the hotel and reached Michelle, who asked from what part of Florida the visitor was travelling. Michelle told the visitor she would be in that exact city over the weekend and offered to bring the bag on the plane with her. Upon arrival in Florida, Michelle met the visitor to return the bag. The visitor was impressed by Michelle’s personal attention to the situation, making her “truly one of a kind.”
As Music City Hitmakers, the monthly winners will each receive a lapel pin distinguishing him or her as Hitmaker, a $100 restaurant gift card, and a certificate of recognition. Additionally, the winners will be eligible for the annual Hitmaker award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Corp
The mission of the Nashville Convention & Visitors Corp is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVC’s website at www.visitmusiccity.com.