Jama, Lloyd Recognized as Music City Hitmakers
Industry program recognizes employees who provide extraordinary customer service
NASHVILLE, Tenn. – The hospitality industry has named Abdulkadir Jama of Nashville Cab and Jeffrey Lloyd of Fontanel Mansion as Music City Hitmakers for the months of April and May for their excellent customer service to Nashville visitors.
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“It is because of front line employees like Abdulkadir and Jeffrey that people keep coming back to Nashville,” said Pam Wright, chair of Music City Hitmakers and president of Wright Travel. “They are vital to our success and to our reputation as one of the friendliest cities in the country. We will continue to recognize those who go above and beyond their job description to ensure our guests have a positive experience in Nashville. Our sincere thanks to these two gentlemen.”
As a driver for Nashville Cab, Abdulkadir Jama changed the course of a trip for a guest from Meshoppen, Pennsylvania. While on a return trip to Nashville, a visitor was excited to show her friend Nashville for the first time. They arrived at the airport and got a cab to their hotel. While checking in, the visitor realized she had left her backpack in the cab, which contained money and other personal items. She decided to go back to the airport to search for her backpack. Airport security let her watch surveillance footage and she was able to see the number of the cab. Attempts to contact the driver by phone went unanswered and after four hours of waiting she reluctantly headed back to the hotel to meet her friend.
Jama was the cab driver that took her back to her hotel. The visitor could not say enough about how helpful and compassionate he was. He told her that he would make a few calls and say a prayer for her to find her backpack. After he dropped her off at her hotel, the visitor sat outside on a bench to clear her head. Fifteen minutes later, Jama returned with the news he had found her backpack. He took her to meet the driver and retrieve her bag. To quote the visitor, “That day I fell in love with Nashville even more.”
Jeffrey Lloyd of Fontanel Mansion is consistently nominated as a Music City Hitmaker. A visitor from Harrison, Arkansas wrote, “Lloyd was friendly and accommodating”, while another from Flushing, New York said, “He was funny and polite. He made us feel very comfortable.” A visitor from Fryburg, Pennsylvania had a similar experience while at Fontanel. He writes, “My wife and I were staying at Gaylord and took a cab to the Hermitage. It was closed so we took a cab to Fontanel. After paying $100 in cab fare, we were not happy. Jeffrey was our driver up to the mansion and he was so funny! After our tour we had lunch at Café Fontanella and he came in to buy our dessert, for no reason at all. Afterwards he offered to drive us back to our hotel. We offered to pay him but he would not take it. Thank you Jeffrey for your Southern hospitality.”
As Music City Hitmakers, the monthly winners will each receive a lapel pin distinguishing him as Hitmaker, a $100 restaurant gift card, and a certificate of recognition. Additionally, the winners will be eligible for the annual Hitmaker award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank, the Nashville Business Journal and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Corp
The mission of the Nashville Convention & Visitors Corp is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVC’s website at www.visitmusiccity.com.