Hatchett, Schultz Recognized as Music City Hitmakers
Industry program recognizes employees who provide extraordinary customer service
NASHVILLE, Tenn. – The hospitality industry has named Brian Hatchett of TownePlace Suites by Marriott Nashville Airport and Ashley Schultz of Renaissance Nashville Hotel as Music City Hitmakers for the months of June and July for their excellent customer service to Nashville visitors.
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“Nashville is known as the friendliest city in the country, an accolade we take very seriously,” said Pam Wright, chair of Music City Hitmakers and president of Wright Travel. “We’re honored to have it, and recognize that it is because of the consistent level of Southern Hospitality and service our employees give day-in and day-out in Music City. Individuals like Brian and Ashley are the true difference makers.”
Brian Hatchett with TownePlace Suites by Marriott Nashville Airport was nominated for his outstanding efforts to help a visitor who unknowingly misplaced his wallet. The Nashville guest was in town for the CMA Music Festival and dropped his wallet in the hotel parking lot. Brian saw the situation play out as he was leaving work that day. He grabbed the wallet and followed the guest all the way to Opry Mills Mall to return it. In the nomination the visitor writes that “[he] is so glad there are nice and honest people in Nashville.”
Visitors from Massachusetts nominated Ashley Schultz with Renaissance Nashville Hotel for her superior customer service and kindness during a difficult situation. After a long day of travelling, the guests arrived at hotel check-in exhausted and upset, as their luggage had been lost. They explained what had happened. Ashley immediately sympathized and even told a story about how she had lost luggage her luggage on a trip once too. She suggested they call the airline to inquire about reimbursement and even told them what to say. In addition, she helped them locate clothing stores where they could find new clothes for their trip. Upon returning to the hotel that evening, Ashley greeted the visitors with the missing bags and she even left a handwritten note in their room asking them to let her know if there was anything else she could do for them during their stay. The visitors write that “the entire transaction at the front desk just came from a genuine good place in her heart. That’s something you can’t fake.” They were appreciative and impressed by her kindness during the ordeal.
As Music City Hitmakers, the monthly winners will each receive a lapel pin distinguishing him as Hitmaker, a $100 restaurant gift card, and a certificate of recognition. Additionally, the winners will be eligible for the annual Hitmaker award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Corp
The mission of the Nashville Convention & Visitors Corp is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVC’s website at www.visitmusiccity.com.