Christiani, Melika Recognized as Music City Hitmakers
Industry program recognizes employees who provide extraordinary customer service
NASHVILLE, Tenn. – The hospitality industry has named Rhonda Christiani of Homewood Suites Nashville Downtown and Marina Melika of Renaissance Nashville Hotel as Music City Hitmakers for the months of October and November for their excellent customer service to Nashville visitors.
The Music City Hitmakers program honors those individuals who go above and beyond in providing extraordinary service to ensure an authentic Music City experience. The program encourages Nashville visitors to nominate individuals who provide the truest southern hospitality during their stay.
“Nashville is known as one of the friendliest cities in the world and it is because our dedicated hospitality professionals such as Rhonda and Marina continue to go the extra mile to put our visitors first in every situation,” said Pam Wright, chair of Music City Hitmakers and president of Wright Travel. “They are the reason Music City welcomes 11 million visitors each year, so it is imperative we recognize and support their excellent customer service.”
Homewood Suites’ evening reception attendant Rhonda Christiani was nominated for her extraordinary efforts in helping a Greenville, South Carolina, visitor travel home following his business trip to Nashville. During their first meeting, Christiani provided the visitor an evening snack even though the kitchen was closed. The next morning, the visitor’s associate unknowingly left for the airport with his bag and wallet inside. The visitor found himself without any money to get to the airport. Christiani offered the visitor $30 of her own money so he could pay for a cab ride. The visitor writes that Christiani is “a true hitmaker and a trusting person.”
As a front desk associate at the Renaissance Nashville Hotel, Marina Melika was nominated for her personal gesture that went above and beyond the call of duty. While preparing to depart from Nashville, a visitor from Miami Beach discovered he was missing his money clip, which included his money, credit cards and driver’s license.
The visitor approached the front desk reception where Melika was working. She was encouraging and offered to call the airline to see if airport security could look up his passport through his Social Security Number. The visitor asked Melika if the hotel could charge a cab ride to his credit card on file, but she nicely explained it could not. In order to rectify the situation, Melika offered $25 of her own money to the visitor to catch a cab to the airport. The visitor offered to pay her back but she declined, saying that she was sure he would do the same if the tables were turned. He arrived to the airport in time to speak with airport security and was able to make his flight. The visitor writes that “[Melika’s] tone and willingness to help made me feel so much better on a personal level.”
As Music City Hitmakers, the monthly winners will each receive a lapel pin distinguishing her as Hitmaker, a $100 restaurant gift card, admission for two to area attractions and a certificate of recognition. Additionally, the winners will be eligible for the Hitmaker annual award presented each May during National Travel & Tourism Week to one of the monthly winners who has received the greatest accolades throughout the year.
The Music City Hitmakers program is supported by Wright Travel, Regions Bank, the Nashville Business Journal and the Greater Nashville Hospitality Association. To learn more, visit www.visitmusiccity.com/hitmakers.
The Nashville Convention & Visitors Bureau
The mission of the Nashville Convention & Visitors Bureau is to maximize the economic contribution of the convention and tourism industry to the community by developing and marketing Nashville as a premier destination. Visit the NCVB’s website at www.visitmusiccity.com.