Nominate a Music City Hitmaker
You don't have to be a star to receive star treatment in Nashville. If someone put you center stage during your visit, please nominate them for a Music City Hitmaker award. Maybe a server or taxi driver went above and beyond. Perhaps someone at the hotel gave you a hot tip on a cool thing to do. Or someone helped you find that perfect gift for your loved one back home. Bank tellers, hotel workers, servers, police officers, bartenders and valets all work hard to make sure your visit tops the charts. This is your chance to say "Thank You."
One Music City Hitmaker will be awarded each month. And you can win, too! Just by nominating, you're entered into a drawing to win a return trip to Nashville - to experience our Southern hospitality all over again!
We want to recognize those special people that made your trip truly unforgettable.
Past Hitmakers and their Stories
Andrew Thompson, DoubleTree Nashville Downtown
Andrew is what we call a repeat offender. He has been nominated numerous times as a Hitmaker from guests visiting multiple businesses around town. He is a long-time hospitality industry employee, and we are lucky to have him greeting our guests. Here’s what a few of them had to say. A guest from the U.K. said, “Andrew made suggestions and planned our trip like it was for himself. Later, we saw him in the lobby and he asked about our trip and asked for feedback. Overall, we received first class service and personal attention. We would strongly recommend Andrew to anyone.” And a visitor from Kansas said, “Andrew went above and beyond to help us plan each day in Nashville. He helped with tickets and gave us transportation information. All of his suggestions turned out to be excellent.”
Victoria Berkey, Avis at the Nashville Airport
Victoria came to the rescue of a Virginia visitor who had just landed in Nashville for a business trip and realized her driver’s license was missing when she checked in at Avis to pick up her car rental. Victoria was the manager on duty and stayed late to help the visitor, going so far as to offer to drive her to her destination in Clarksville, TN herself. Victoria enlisted the help of Airport Police, and they ended up being able to validate the visitor had a driver’s license so that she could rent a car. All this happened after Victoria’s shift had ended. The visitor said, “She clearly went above and beyond … I’m so grateful for her hospitality.”
Joe Mack Treas, Hilton Nashville Downtown
A visitor from Seymour, Tenn., made a last-minute trip to Nashville to meet street artist Kelsey Montague, who was painting a large-scale mural in the Gulch – and was in a hurry to get here before the artist left that very day. In her words, “I called Joe Mack and explained my mission.” When she got here, he had a cab waiting for her and Kelsey’s schedule. The visitor got to have her picture taken with the street artist and her mural, and, to quote her, “My dream came true because of Joe Mack Treas.”
Kristi Llamas, Anchor Transportation
Kristi drove a bus that included a West Virginia visitor in town for a work seminar. The visitor also happened to be a breastfeeding mother. She didn’t have a cooler with her to transport the milk home to her baby and was upset it would be wasted. Kristi learned about this and, according to the visitor, “Went on her own to buy me a cooler. She spent her own time and money to make my trip better. I hope she is recognized for her act of kindness.”
Todd Gasaway, TDOT HELP Trucks
A visitor of Trimble, TN was staying at the Airport Holiday Inn before an early morning flight to the Grand Cayman Islands. The night before her flight, her car broke down on Interstate 40, and she happened to pull off the side of the road behind a green highway assistance truck. The self-described 67-year-old widow said, “To say I was panicked would be an understatement.” Todd eased her fright – arranging to have her vehicle towed and driving her himself to her hotel. Todd went back to her vehicle and helped arrange to have her car towed to a service station. “Todd was my angel that night who made everything OK, and I want to thank him from the bottom of my heart.”
Gary Jamison, Vanderbilt Courtyard Marriott
Members of the Tennessee Real Estate Commission meet at the Vanderbilt Courtyard once a month. They said that Gary “knows us by name and greets us with a friendly and warm welcome.” Even more impressive -- Gary has even come in on his days off to make sure they are checked in properly, their rooms are satisfactory and their shuttles run on time. Even on his days off, Gary “makes their day.”
Emily Kynerd, Paper Source
Emily was known for being helpful and friendly at Paper Source, a local craft and stationary shop. When a customer left her favorite umbrella at the store, Emily chased her for more than three blocks to return it to her. “I had ear buds in and could not hear her calling for me.” The customer said that Emily exemplifies the hospitable spirit of Nashville.
Jason McGrath, Gaylord Opryland Resort
Visitors from Kansas had trouble getting tickets to the Grand Ole Opry during their stay at the Gaylord Opryland Resort. That is, until they met Jason McGrath. They said, “You would have thought he was trying to get tickets for his best friend, not two women he had just met. He had an outstanding personality.” Sure enough, Jason got them tickets. They said, “We thought the story ended there with a happy ending. … He called and said he had gotten us better seats. And two nights later we tried again for tickets. Part of the fun of our trip was working with Jason. He was successful in getting us all the tickets.” The visitors were thrilled they got wonderful seats; but they were even more touched by how humble Jason was throughout the whole experience.
You would expect any hotel to provide toothpaste and a toothbrush if you forget yours at home. But cuff links? Such was the case for a guest from Cleveland, Ohio. “I needed them to complete my suit for the day. Kevin went out to his car and found his grandfather’s cuff links and let me borrow them.” The guest said this level of kindness was unexpected.
Alex Quintulen, Hilton Brentwood/Nashville Suites
Visitors to the Hilton Brentwood had trouble with their rental car and asked a maintenance worker for duct tape. The visitor said, “He not only offered me duct tape, he also offered to help me fix the safety concern and in true maintenance man fashion, investigated the cause of the issue and attempted to fix it even better than new.” The maintenance worker spent 45 minutes in the dark and on the ground underneath the vehicle to help this visitor out. It was more than this visitor said they ever expected or would ask for.
Steve Parker, Yellow Cab
When you’re in the hospitality industry in Nashville, you never know who your next customer might be. That’s why we love to hear stories, like this one, about a cab driver who treats every single customer like a VIP. A guest said her cab driver was very kind and knowledgeable. She took lots of notes on the many suggestions he offered on attractions and restaurants. Meanwhile, Steve had no idea his passenger was the executive director of marketing for Southern Living and was in town to meet with the Nashville Convention & Visitors Corp about a yearlong marketing program. That cab ride went a long way in helping the city make a good impression on the executive and Southern Living.
**Hitmaker of the Year** August 2015
April Turner, iRide of Nashville
When April Turner gives iRide Segway tours, she gives a safety lesson first. Even so, an Alabama visitor found herself “head first going over my Segway face first into the sidewalk. April was quick to respond and get the other three riders to safety and stayed on the ground with me until the ambulance arrived and loaded me up.” The guest went on to say, “My best friend doesn’t drive in large towns. April went with my best friend and our daughters and drove my car to the hospital and met us there.” But that’s not all. April offered her house to them so they could shower and change before heading out to a concert. “Who offers for complete strangers to come to their house?!”
Marques Tabb, Renaissance Hotel
Nobody likes a flat tire, especially when they are in a faraway city and about to start their trip back home. When this happened to a Kentucky visitor, an employee at the Renaissance Hotel contacted his father and volunteered his AAA membership to assist the visitor. “I’m not sure how many people would have taken care of a complete stranger in the way Marques took care of us.” The guest said he will never forget the kindness shown by Marques.
Kenneth Hadley, Renaissance Hotel
When an Illinois visitor’s phone was stolen and she became separated from her group during the CMA Music Fest, she found herself at the Renaissance Hotel hoping to stay the night and regroup in the morning. But then she ran into more trouble. She said, “My debit card refused to work. Instead of kicking me back out in the street, Mr. Hadley paid for the rest of the room out of his own pocket.” As she put it, Mr. Hadley was a true hero.
Andrew Thompson, Gray Line of Tennessee
When visitors are on a Gray Line tour with Andrew Thompson, they know they are in for a fun and informative ride through Music City – complete with jokes and lots of great recommendations. A North Carolina visitor said, “You can tell he loves this city and his job and that makes all the difference! He went out of his way to accommodate the group. I’ve never been on a better tour.” They said it was clear Andrew enjoys his job of helping visitors fall in love with Nashville.
Marshall Rodgers, Renaissance Hotel
When a visitor from Falls Church, Virginia left her anti-cancer medication at home, she had her insurance company send it directly to the Renaissance Hotel where she was staying. All was well, until they kept sending it there even after she returned to Virginia. The guest told the hotel, “For whatever reason, they seem to want to keep using your address.” That’s when the shipping and receiving clerk at the Renaissance stepped in to help, and quoting, “He offered to reship it himself to my home in Virginia! … It is refreshing to know such caring and genuine men like that still exist.” She called him a true treasure.